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Getting more from MetaLink (soon to be "My Oracle Support")

At our Virtual Roundtable webinar this Wednesday, one of the most popular topics was how to simplify finding issues and/or PeopleSoft updates from MetaLink. One of the topics that seems to come up with a lot of our blog entries and conference presentations is simplifying access (or drilling) into different areas of PeopleSoft. This seems to be another example of that.

In our session, we showed how you can create shortcuts to different searches in MetaLink (formerly known as Customer Connection, and to be known in the future as My Oracle Support).

The web-based access to all of the patches and fixes is very powerful, but sometimes it would be nice to get directly in without having to navigate.

Common Links we use

As partners supporting products dependent on PeopleSoft functionality, we often need to troubleshoot interoperability issues between a given PeopleSoft patch level and our products. Therefore, there are a few common areas where we do searches.

Updates to Tree Manager PeopleTools 8.49 PeopleTools 8.48
Updates to nVision PeopleTools 8.49 PeopleTools 8.48
Updates related to Security PeopleTools 8.49 PeopleTools 8.48
Updates related to XML Publisher PeopleTools 8.49 PeopleTools 8.48
Updates related to Query PeopleTools 8.49 PeopleTools 8.48
Updates related to Upgrade PeopleTools 8.49 PeopleTools 8.48

However, once you spend some time looking at how parametersare passed in the URL, you can create hyperlinks fordifferent application updates as well.

Financials

Here are some from Financials

Updates related to Journals Financials 9 Financials 8.9
Updates related to Calendars Financials 9 Financials 8.9
Updates related to Combination Edits Financials 9 Financials 8.9
Updates related to Closing Financials 9 Financials 8.9

Campus Solutions

Here are some related to Campus Solutions

Student Administration Updates Release 9 Release 8.9
Financial Aid Updates Release 9 Release 8.9
Student Financials Updates Release 9 Release 8.9
Student Records Updates Release 9 Release 8.9

HRMS

Here are some HRMS updates

Human Resources Updates Release 9 Release 8.9
Benefits Administration Updates Release 9 Release 8.9
Payroll for North America Updates Release 9 Release 8.9
Time and Labor Updates Release 9.0 Release 8.9

In a follow-on post, we'll discuss how we came up with these hyperlinks.

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